Terms & Conditions

Welcome to Urban Heat Sauna! We’re excited to welcome you into our space. Please take a moment to read these Terms & Conditions before booking. By making a booking or attending a session, you agree to these terms. They are designed to keep everyone safe, comfortable, and ensure we comply with health and safety regulations. 

1. Health & Safety

  • Personal Responsibility: Using saunas, cold plunge tubs, and showers involves heat, cold, and slippery surfaces. If you have any medical conditions, underlying health issues, history of dizziness/fainting, take medication, or are pregnant, consult your GP before booking. Participation is at your own risk.

  • Contraindications: We recommend medical clearance if you have any of the following: pregnancy, cardiovascular or blood pressure disorders, nervous system disorders, lymphatic issues, heart conditions, epilepsy, asthma, diabetes, allergies, or any other condition impacted by heat/cold exposure.

  • Cold Exposure: Ice baths are very cold and can cause shock. Enter slowly, know your limits, and exit immediately if you feel unwell.

  • Emergencies: Follow staff instructions at all times. Fire exits are clearly marked and must remain unobstructed.

2. Age & Supervision

  • Minimum age for sauna use is 18.

  • Under 18s are not permitted.

3. Hygiene & Attire

  • Shower before and between sauna and ice bath use.

  • Swimwear is required on your lower half at all times. Upper body swimwear is optional but recommended in mixed sessions.

  • Always sit or lie on a towel in the sauna - no bare skin on benches.

  • Remove jewellery, watches, and eyewear before entering the sauna to avoid burns/damage.

  • No oils, fragrances, or substances may be placed on sauna stones by guests. 

4. Session Etiquette

  • Be mindful of noise - Urban Heat is a calm, social space.

  • Limit sauna time to 15 minutes per round, with cool-down breaks between.

  • Avoid alcohol or other substances before or during sessions; intoxicated guests will be refused entry without refund.

  • No smoking or vaping inside the arch, back yard, or lounge. Smoking is only permitted outside the front of the property, per our building regulations.

  • If adding water to the sauna stones, use a small ladle and check that others agree before doing so. Please do not pour copious amounts of water onto the stones - as this will cool down the sauna and break the heater. 

5. Personal Belongings

  • We are not responsible for loss or damage to personal property. Leave valuables at home.

  • Lockers are available for small items only.

6. Use of Facilities

  • Use all facilities as instructed by staff.

  • No unauthorised equipment or hazardous items (e.g., pressurised gas cylinders, flammable liquids, lithium battery charging) are permitted on site.

  • Please do not obstruct communal areas, fire escapes, or emergency exits.

7. Bookings, Payments & Cancellations

  • Bookings must be made online via our official booking platform.

  • Full payment is required at booking.

  • For communal sauna sessions, cancellations made at least 24 hours before the session will receive a credit for a future booking; cancellations within 24 hours are non-refundable.

  • For Private Sauna sessions, we require 72 hours cancellation notice.

8. Right to Refuse Service

We reserve the right to refuse entry or ask guests to leave without refund if:

  • They are under the influence of alcohol or drugs.

  • They breach health & safety guidance.

  • They behave in a way that causes nuisance or risk to others, staff, or property.

9. Liability

Urban Heat Sauna is located under a railway arch. You accept that occasional noise, vibration, or dust from railway operations may occur and is outside our control. 

We are not liable for injuries, losses, or damages except where caused by our negligence.

10. Photography & Privacy

Photography is allowed only with consent from everyone in the frame.

Urban Heat may capture images for marketing. We'll always ask permission before taking any photos/videos, and including you in any marketing collateral. 

11. Contact

Urban Heat Sauna
347 Camberwell Station Road, London SE5 9JN
info@urbanheatwellness.com | www.urbanheatwellness.com