FAQs

  • How do I book?

    When you click ‘Book now’ you’ll be taken to our timetable on Momence which is our booking platform. You can log into an existing Momence account, or create a new account with them.

    You’ll use this account to manage your bookings with us.

  • How long are your sessions?

    Most are 60 minutes, giving you plenty of time for multiple rounds of sauna, ice baths, and rest.

    Guided sauna is 90 mins, where you’ll be led by a sauna-master between cycles of heat, cold and rest.

  • What’s your cancellation policy?

    For communal sauna sessions, you can cancel or reschedule up to 12 hours before your session for a full credit back to your Momence account (Momence is our booking platform and how you book sessions with us)

    For private bookings, we operate a 72 hour cancellation policy.

  • Are all sessions mixed gender?

    Most sessions are mixed gender unless stated otherwise.

    We also run gender-specific sessions twice a month for those who might be more comfortable in a same-gender space.

  • What’s included in my visit?

    Every session includes full access to our sauna, ice baths, outdoor showers, lounge, and relaxation areas.

    You’ll also get a quick orientation on how to sauna safely if its your first time.

  • What should I bring?

    - Swimwear, two towels (one to sit on in the sauna, one to dry off), indoor non slip shoes and a water bottle

    We provide drinking water, lockers with keys, and toiletries for post-session showers.

  • What’s the sauna etiquette?

    - Sit on your towel at all times.

    - Keep voices low inside the sauna.

    - No shaving, exfoliating, or personal grooming in the showers

    - Be mindful of scent - please don’t bring any oils or strong perfumes.

    - Mobile phones are not allowed inside the sauna or ice bath areas.

    - Smoking or vaping is not permitted anywhere, except for outside the building.

  • Do you have hot showers?

    Yes we have three showers (hot + cold) and toiletries like body wash, shampoo + conditioner

  • Can I pour water on the sauna stones?

    Yes - but be mindful of how much water you pour over. Little and often is best - too much water can cool the heater significantly, or break it.

    Our Harvia Virta Pro heater is powerful, and the host will manage the steam (“löyly”) to keep it safe and enjoyable for everyone.

  • Is alcohol allowed?

    No - alcohol, drugs, and intoxicated guests are strictly prohibited. You may be refused entry without a refund.

  • What if I feel unwell during my visit?

    Exit the sauna immediately, rest in the lounge, and let a member of staff know.

  • Can I use the sauna if I’m pregnant or have a health condition?tem

    Please consult your GP before booking. Sauna and ice baths are not suitable for everyone.

  • Is there parking or bike storage?

    There’s no on-site parking. Limited on-street parking is available nearby. Please lock bikes securely outside the arch; we are not responsible for theft.

  • Is the venue accessible?

    Our entrance is step-free and the lounge is wheelchair accessible, but our changing cubicles, sauna and outdoor area have some narrow pathways. Please contact us in advance to discuss your needs.

  • Can I bring a group?

    Absolutely - you can either book individual sauna seats, or privately hire the entire space depending on the group size.

    Check the private hire section of the website. You can also email us to discuss at info@urbanheatwellness.com.