privacy policy

Effective Date: 15 June 2025
Business Name: Urban Heat Wellness Ltd
Company Number: 16233025
Registered Address: 9 Bassano Street, London SE22 8RU
Trading Address: 347 Camberwell Station Road, London SE5 9JN

1. Who We Are

Urban Heat Wellness Ltd (“we”, “us”, “our”) is a UK-based wellness company providing sauna experiences and related services. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website or services.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data – name, date of birth (if provided voluntarily).

  • Contact Data – email, phone number, postal address.

  • Transaction Data – details of bookings, purchases, or refunds.

  • Technical Data – IP address, browser type, device info (via cookies).

  • Usage Data – how you use our website and services.

  • Marketing and Communications Data – preferences for receiving updates or offers.

3. How We Collect Your Data

We collect your data when you:

  • Book a session via our website

  • Sign up for our newsletter or events

  • Interact with us via social media or email

  • Visit our website (cookies and analytics)

  • Provide feedback or contact us directly

4. How We Use Your Data

We use your data to:

  • Provide and manage bookings

  • Send booking confirmations or updates

  • Respond to your queries or requests

  • Send marketing (with your consent)

  • Improve our website and services

5. Legal Basis for Processing

We only use your personal data when legally permitted. Most commonly, this includes:

  • Consent – when you opt in to marketing

  • Contract – when processing is necessary to fulfil a booking

  • Legitimate Interests – to improve our service, keep records, or protect our business

6. Sharing Your Information

We may share your data with:

  • Service providers (e.g., booking systems, email platforms)

  • Payment processors (e.g., Stripe, PayPal)

  • Legal or regulatory authorities, where required

We never sell your data.

7. How We Protect Your Data

We take appropriate technical and organisational measures to secure your personal data, including:

  • SSL encryption on our website

  • Secure access controls to booking and email systems

  • Regular data audits and limited access permissions

8. Cookies

We use cookies to enhance your website experience. These help us understand how users interact with our website. You can manage cookie preferences via your browser.

9. Data Retention

We keep your personal data only as long as necessary for the purposes for which we collected it, including for legal or accounting requirements.

10. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Withdraw consent for marketing at any time

To exercise these rights, email us at: info@urbanheatwellness.com

11. Contact Us

If you have questions about this policy or your data, contact:

Urban Heat Wellness Ltd
Email: info@urbanheatwellness.com

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date.