PRIVACY POLICY
Effective Date: 15 June 2025
Business Name: Urban Heat Wellness Ltd
Company Number: 16233025
Registered Address: 347 Camberwell Station Road, London SE5 9JN
Trading Address: 347 Camberwell Station Road, London SE5 9JN
1. Who We Are
Urban Heat Wellness Ltd (“we”, “us”, “our”) is a UK-based wellness company providing sauna experiences and related services. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website or services.
2. What Information We Collect
We may collect and process the following types of personal data:
Identity Data – name, date of birth (if provided voluntarily).
Contact Data – email, phone number, postal address.
Transaction Data – details of bookings, purchases, or refunds.
Technical Data – IP address, browser type, device info (via cookies).
Usage Data – how you use our website and services.
Marketing and Communications Data – preferences for receiving updates or offers.
3. How We Collect Your Data
We collect your data when you:
Book a session via our website
Sign up for our newsletter or events
Interact with us via social media or email
Visit our website (cookies and analytics)
Provide feedback or contact us directly
4. How We Use Your Data
We use your data to:
Provide and manage bookings
Send booking confirmations or updates
Respond to your queries or requests
Send marketing (with your consent)
Improve our website and services
5. Legal Basis for Processing
We only use your personal data when legally permitted. Most commonly, this includes:
Consent – when you opt in to marketing
Contract – when processing is necessary to fulfil a booking
Legitimate Interests – to improve our service, keep records, or protect our business
Where required by law, we process analytics and advertising data on the basis of your explicit consent, which can be withdrawn at any time.
6. Sharing Your Information
We may share your data with:
Service providers (e.g., booking systems, email platforms)
Payment processors (e.g., Stripe, PayPal)
Legal or regulatory authorities, where required
Analytics and advertising providers, including Google and Meta, to help us understand website performance and improve our marketing
We never sell your data.
7. How We Protect Your Data
We take appropriate technical and organisational measures to secure your personal data, including:
SSL encryption on our website
Secure access controls to booking and email systems
Regular data audits and limited access permissions
8. Cookies, Analytics & Advertising Technologies
We use cookies and similar tracking technologies, including Google Analytics, Google Ads, and Meta (Facebook) Pixel, to understand how visitors use our website, measure the effectiveness of our marketing, and deliver relevant advertisements.
These tools may collect information such as your IP address, device type, browser information, pages visited, and actions taken on our website. This data may be processed by Google and Meta in accordance with their own privacy policies and may be transferred outside the UK or EEA with appropriate safeguards in place.
We rely on your consent to place non-essential cookies and tracking technologies. You can manage or withdraw your consent at any time via our cookie banner or through your browser settings.
9. Data Retention
We keep your personal data only as long as necessary for the purposes for which we collected it, including for legal or accounting requirements.
10. Your Rights
You have the right to:
Access your data
Correct inaccurate data
Request deletion
Object to processing
Withdraw consent for marketing at any time
To exercise these rights, email us at: info@urbanheatwellness.com
11. Contact Us
If you have questions about this policy or your data, contact:
Urban Heat Wellness Ltd
Email: info@urbanheatwellness.com
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date.